Refund Policy

1. Overview

Thank you for purchasing our digital products. We want to ensure that you are completely satisfied with your purchase. However, due to the nature of digital products, we do not offer refunds for any digital goods once the order has been processed.

2. Digital Products

Our products include, but are not limited to, software (such as Microsoft Vans), gaming top-ups (such as Fortnite and PUBG PSN), and streaming accounts (such as Netflix and Disney+). These are all digital items, and once the transaction is completed, we cannot offer a refund for any reason other than the following exceptions.

3. Exceptions to Refund Policy

Refunds may be considered under the following circumstances:

• If the product was not delivered or activated as promised within a reasonable timeframe.
• If the product has a technical issue that cannot be resolved by our support team.
• If there was a system error or incorrect processing of payment.

If you believe your purchase qualifies for a refund under any of the above circumstances, please contact our support team immediately.

4. How to Request a Refund

If you are eligible for a refund, please follow the steps below:

• Contact our customer support team at support@shopqiq.com.
• Provide your order number, transaction details, and a brief explanation of the issue.
• We will review your request and respond within 3-5 business days.

5. Non-Refundable Items

The following items are non-refundable:

• All digital products after they have been delivered or activated.
• Products purchased by mistake or due to user error.

6. Refund Processing

If a refund is approved, we will process the refund back to the original method of payment. Please allow up to 7-10 business days for the refund to reflect in your account, depending on your payment provider.

7. Changes to Refund Policy

We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and it is your responsibility to review the policy periodically to stay informed of any updates.

8. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at support@shopqiq.com.